Harper Can Help Terms and Conditions of Use

🇺🇸Terms and Conditions of Use – Harper Can Help US Inc. (United States)

1. Agreement to Terms

By accessing the online platform and services of Harper Can Help US Inc., including mental health assessments, peer support tools, and any affiliated modules ("the Services"), you accept and agree to these Terms and Conditions of Use. If you do not agree, please do not use the Services.

2. Ownership and Provider

All modules, content, and Services are the intellectual property of Harper Can Help US Inc., a registered U.S. corporation. The company maintains sole ownership of the software, assessments, peer support content, and related digital tools.

3. Eligibility

The Services are intended for users in the United States who are 13 years or older. Users under 18 must have the consent of a parent or legal guardian when required by law.

4. Nature of Services

5. Data Privacy and Use

All information collected through intake forms is:

• Used only for the purpose of assessment delivery and peer matching
• Stored in compliance with U.S. data protection standards and any applicable privacy laws
• May be de-identified for use in research, reporting, or quality improvement

Harper Can Help US Inc. does not sell user data. Please refer to our Privacy Policy for more details.

6. User Responsibilities

You agree to:

• Provide accurate, non-fraudulent information
• Refrain from impersonating others or engaging in harassment or abuse
• Respect the privacy and boundaries of all peer participants

7. Peer Support Limitations

Peer Support services are optional, non-professional, and offered in good faith. Harper Can Help US Inc. does not guarantee outcomes from peer interactions and assumes no liability for the conduct of individual users.

8. Right to Remove Access

Harper Can Help US Inc. may suspend or terminate access at its sole discretion for violation of these Terms or misuse of services.

9. Limitation of Liability

10. Indemnification

You agree to indemnify and hold harmless Harper Can Help US Inc., its employees, directors, affiliates, and agents from any liability, claim, or expense (including legal fees) resulting from your use of the Services or your breach of these Terms.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the Services after updates means you accept the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of [Insert State] and the United States. Any disputes will be handled within that jurisdiction.

🔐Privacy Policy

Harper Can Help Inc. (Canada) and Harper Can Help US Inc. (United States)

1. Who We Are

This Privacy Policy applies to users of our services through any platform owned by:

• Harper Can Help Inc. (Canada), and
• Harper Can Help US Inc. (United States)

These organizations operate online mental health assessment and peer support platforms under multiple modules (e.g., general population, first responders, LGBTQIA+, adolescents, athletes, etc.).

2. What Information We Collect

We collect only the information you provide voluntarily, including:

• Basic Demographics (e.g., age, gender identity, location, role/vocation)
• Communication Preferences (e.g., email, SMS, platform messaging)
• Peer Support Preferences (e.g., anonymous contact, match criteria)
• Assessment Inputs (non-diagnostic responses to self-assessment modules)
• Technical Info (e.g., browser type, device, IP address for performance)

We do not collect government ID numbers, health card information, or financial data unless explicitly required for billing (and only in secure, limited-use systems).

3. Why We Collect This Information

We collect your data for the following purposes:

• To deliver personalized mental health assessments
• To match you with an appropriate peer supporter (if consented)
• To provide secure and preferred communication channels
• To improve our services, perform analytics, and track general usage trends
• To comply with applicable legal and professional obligations

4. How We Store and Protect Your Data

We use industry-standard security protocols and encrypted storage to protect your information. Data is housed in secure, access-controlled environments.

• Canadian data is stored in accordance with PIPEDA
• U.S. data complies with state-level laws (e.g., CCPA) and federal guidelines

Only authorized staff and contractors have access, and only for approved purposes.

5. Your Rights

Depending on your country of residence, you may have the right to:

• Access your personal data
• Request corrections to your information
• Withdraw consent or request deletion of your data
• Request that we restrict or stop processing your data
• File a complaint with a privacy regulator

6. Data Sharing

We do not sell, rent, or trade your personal information. We may share de-identified, aggregate data with academic, nonprofit, or public health partners for research or reporting purposes.

🍪Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our site. They help us improve user experience, track site usage, and deliver secure sessions.

2. Types of Cookies We Use

• Essential Cookies: Required for site functionality (e.g., login, security)
• Performance Cookies: Collect anonymous data to improve site performance
• Preference Cookies: Remember your settings (e.g., language, theme)
• Analytics Cookies: Help us understand how users interact with our services

We do not use advertising cookies or trackers for third-party commercial purposes.

✅Acceptable Use Policy (AUP)

By using the services provided by Harper Can Help Inc. or Harper Can Help US Inc., you agree to use the platform in a respectful, lawful, and constructive manner.

Prohibited Actions Include:

• Impersonating another person, user, or organization
• Sharing false, misleading, or malicious information
• Engaging in harassment, bullying, abuse, or hate speech
• Attempting to access, copy, or tamper with another user's data
• Soliciting, promoting, or marketing outside services or products
• Using automated bots, scrapers, or other tools to extract platform data
• Using the platform for illegal, fraudulent, or harmful purposes

✅Peer Support Code of Conduct

Our Peer Support services are designed to foster a safe, respectful, and non-judgmental space for sharing lived experience.

As a Participant, I Agree To:

• Act Respectfully – I will communicate with kindness, empathy, and without judgment
• Respect Anonymity – I will not pressure others to share personal information or break anonymity
• Maintain Boundaries – I will not attempt to provide clinical advice
• Stay Within Scope – I understand that Peer Support is non-clinical and does not replace therapy
• Report Concerns – I will report any inappropriate behavior or safety concerns
• Be Accountable – I acknowledge that my peer match may opt out at any time

🚨Crisis Disclaimer & Emergency Protocol